Website or Payment Issues

Password Reset
Please contact us on for password related enquiries. Our team is available Monday to Friday 09:00am to 05:00pm AEST
Thu, 1 Sep, 2022 at 4:29 PM
Afterpay isn't showing as a payment option
Please note that we have a minimum spend of $75 for Afterpay purchases and if this threshold has not been meet Afterpay will not show at the checkout.  
Mon, 13 Dec, 2021 at 3:43 PM
My Birthday Voucher Won't Apply
To use your birthday voucher, please ensure that you are logged into your Jeanswest Rewards account prior to proceeding to your cart and ensure you have rea...
Thu, 8 Sep, 2022 at 12:30 PM