Returns/Exchanges

Jeanswest Returns Policy
Our return policy allows you to return and exchange for selected items within 30 days, if unworn and unwashed, with labels and tags attached and if proof o...
Mon, 24 Jul, 2017 at 7:53 AM
How to Refund an Item
For our customers in Australia and New Zealand, the easiest and likely the fastest option may be to visit one of our many stores to return and refund your i...
Mon, 24 Jul, 2017 at 7:54 AM
What does the denim lifetime guarantee cover?
The guarantee covers manufacturing faults in regards to buttons, rivets, zippers, belt loops or seams. We will replace your faulty jeans with a new pair. Th...
Tue, 22 Aug, 2017 at 7:28 PM
I believe an item is faulty, how do I go about getting a replacement/refund?
If you believe you have a faulty item, you can bring this in with you into any of our Jeanswest stores with your proof of purchase and one of our lovely te...
Wed, 30 Aug, 2017 at 6:48 PM
Returns and Exchange form is missing from my package?
If your Returns and Exchanges form is missing from your package, send our Customer Care team an email on customercare@jeanswest.com.au and we can send you a...
Wed, 30 Aug, 2017 at 7:03 PM
Can I exchange my Afterpay order in store?
We do not offer an exchange on Afterpay orders; at store or at our online warehouse. You may wish to return your item/s to our online warehouse via the retur...
Wed, 30 Aug, 2017 at 7:14 PM