Website Support

Can't find an item?
Popular items may sell out quickly so be sure to grab it if you want it when you see it! If however it's been sold out online, visit or contact your lo...
Wed, 27 Sep, 2017 at 1:00 PM
I want to place an order on the website, but Afterpay isn’t appearing as an option?
Afterpay can be used as a payment method for your order if your purchase results in a minimum total of $75.00. Once this amount is met in the checkout, Afte...
Tue, 22 Aug, 2017 at 7:08 PM
Check out and pay
To check out, go to your Bag to review your items, select your delivery option and continue to check out. If you follow the prompts it easy, we promise! You...
Mon, 10 Jul, 2017 at 10:27 AM
Afterpay is appearing as an option for payment, but it won’t take me to Afterpay to sign in?
When you select ‘Afterpay’ as your method of payment, you need to then click the ‘Afterpay’ logo to be redirected to the Afterpay website where you can sign...
Tue, 22 Aug, 2017 at 7:09 PM
I’m from NZ and the website says you don’t deliver to my country?
Please ensure you are shopping the relevant version of the website by checking the country/currency on the top left hand corner of the website.
Tue, 22 Aug, 2017 at 7:27 PM
The email link to reset my password is not working. How do I reset my password?
Please send our Customer Care team an email at customercare@jeanswest.com.au with your account information and we can arrange for a new password to be set u...
Wed, 30 Aug, 2017 at 6:50 PM
Size Guides
If you need help determining your size, please refer to our size charts here: http://www.jeanswest.com.au/en-au/size_guide.htm 
Fri, 22 Sep, 2017 at 1:27 PM
Available Currencies
You can choose to pay in AUD or NZ$. Please note that delivery options may be affected by the currency you choose. For example, Collect In-Store is availabl...
Fri, 22 Sep, 2017 at 1:29 PM
Accepted Payment Methods
We accept VISA, MasterCard and (Australia/$AUD only) American Express credit cards. Your card will be debited when you have completed Check Out. The transac...
Fri, 22 Sep, 2017 at 1:30 PM