Online Orders

Why can’t I select Collect in Store for my order?
We have temporarily disabled selected stores from receiving collect in store orders. This will be because the store is currently experiencing issues with re...
Tue, 20 Mar, 2018 at 3:30 PM
Can I track my Collect-in-Store delivery?
Collect-in-Store orders do not offer a tracking facility. You will be notified once your order has been dispatched from our warehouse.  Once your order arr...
Wed, 27 Sep, 2017 at 12:53 PM
Can I track my international delivery?
International orders do not offer a tracking facility. You will be notified once your order has been dispatched from our warehouse. For delivery estimates t...
Tue, 22 Aug, 2017 at 7:06 PM
Can I change my order?
You can change your order while you're still browsing and shopping. Simply click the "Remove" button on the item you no longer want to buy in...
Fri, 22 Sep, 2017 at 1:25 PM
My order is being returned to sender, what do I do?
Once your order arrives back at our online warehouse, a team member from our Customer Care team will contact you to confirm your information for a re-delive...
Tue, 22 Aug, 2017 at 7:07 PM
How to choose your delivery option
Locally within Australia and New Zealand we offer a range of delivery options on items excluding Clearance. We ship with Australia Post and offer Standard ...
Mon, 24 Jul, 2017 at 7:54 AM
I’ve ordered the wrong size product in my online order, can I change this?
Unfortunately once an order has been placed we are unable to cancel or make changes to that order.  When you receive your order in the mail, you are welcome ...
Tue, 22 Aug, 2017 at 7:11 PM
I’ve made an online order, but I haven’t received an invoice confirmation via email?
Please check your email junk or spam folder just in case the confirmation email has found its way there.  Before attempting to place an order again please e...
Tue, 22 Aug, 2017 at 7:12 PM
Can I cancel my order?
Unfortunately once an order has been placed we are unable to make cancellations to that order.  When you receive your order in the mail, you are welcome to ...
Tue, 22 Aug, 2017 at 7:13 PM
I sent my order back to the Online Warehouse for a refund, when will this be processed?
Once our online warehouse receives your return, you will receive an email notification confirming that your refund has been processed. We aim to process all...
Wed, 30 Aug, 2017 at 6:21 PM