For our customers in Australia and New Zealand, the easiest and likely the fastest option may be to visit one of our many stores to return and refund your item. Please be sure to bring your online Tax Invoice which was emailed to you at the time of purchase; this is Jeanswest’s Proof of Purchase and must be provided. Find your nearest store on our Store Locator or call 1800 888 759 (Australia) or 0800 448 415 (New Zealand) for assistance.

Alternatively, and especially for our customers outside Australia and New Zealand, you can return items for a refund back to our Online Warehouse. Simply complete the Returns & Exchanges form which was enclosed with your delivery and follow the instructions on the form. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered).

Please note that if you are returning an item that is part of a “2 for” or “3 for” offer, the price you have paid will be impacted and your refund will reflect the refund due on the regular price of the item only.

Please also note if you purchased your items using Afterpay the following conditions apply. If you wish to return your goods, complete the online returns process as per the normal returns policy – if eligible for a refund, your partial payment/payments will be adjusted accordingly and the appropriate amount, if applicable, will be refunded to you. Afterpay will process the refund immediately; this may take up to 48 hours for the bank to refund the money back into your account.

No exchanges can be made on Afterpay purchases. If you return to a Jeanswest store, you will be issued with a refund for payments made and have the remaining payments cancelled. You can then purchase your preferred garments outright.