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Customer FAQ
Online Orders
13
Why can’t I select Collect in Store for my order?
Can I track my Collect-in-Store delivery?
Can I track my international delivery?
Can I change my order?
My order is being returned to sender, what do I do?
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Website Support
9
Can't find an item?
I want to place an order on the website, but Afterpay isn’t appearing as an option?
Check out and pay
Afterpay is appearing as an option for payment, but it won’t take me to Afterpay to sign in?
I’m from NZ and the website says you don’t deliver to my country?
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Jeanswest Rewards
6
I’ve just signed up, why haven’t I received my welcome $10 voucher?
Why should I sign up as a Jeanswest Rewards Member?
Can I use my rewards discount in conjunction with other promotions?
When I sign up on the website, do I get a rewards card sent to me in the mail?
Can I use my birthday voucher in conjunction with other promotions?
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Gift Cards
4
How do I redeem my gift card online?
Can I purchase gift cards over the phone?
Can I purchase gift cards online?
Can I extend my gift card?
Employment
1
Careers
Returns/Exchanges
6
Jeanswest Returns Policy
How to Refund an Item
What does the denim lifetime guarantee cover?
I believe an item is faulty, how do I go about getting a replacement/refund?
Returns and Exchange form is missing from my package?
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Other
2
What is Jeanswest's Lay-by Policy?
Store Opening Hours
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2
AX Error
Posted by
Taree jw2031
,
6 months ago
Last Reply
by Taree jw2031
6 months ago
cash variance
Posted by
Goulburn jw2058
,
7 months ago
Last Reply
by Goulburn jw2058
7 months ago